UDS ENTERPRISE, the VDI technology that improves customer service
With UDS CALL CENTER we optimize call center services for a future that improves communication
Providing efficient and high quality support to customers is one of the main objectives of any company. Virtual Cable helps organizations improve this service by providing the exact tools they need with the latest technology: UDS CALL CENTER.
Both call centers and departments that provide this service within companies enjoy maximum security and flexibility when accessing their professional tools thanks to our solution.
Transform your workspaces so that your employees can listen to the demands of your customers 24×7, from anywhere and from any device. Our technology guarantees an optimal audio and video experience. With it, you will get the best results in satisfaction surveys.
UDS CALL CENTER revolutionizes VDI for CALL CENTERS
1
SPECIALIZED TECHNOLOGY
UDS CALL CENTER includes all the tools necessary to provide a call center service.
With our solution, your operators will have all the equipment they need in a single console accessible securely through a web browser. Any telephone, videoconference, call center application system… Everything with just one click.
Virtual desktops with built-in telephony systems.- Native VoIP support on Windows and Linux VDI.
- Optimization for VoIP systems with specific protocols.
- Virtual desktops with CTI systems and IP telephony.
Virtual desktops with built-in telephony systems.
- Integration of softphones with Call Center apps and tools.
- Audio and video conferencing support.
- Compatibility with all types of peripherals.
- Call reports accessible in real time.
- Operators working from any location.
- Access to specific tools from any device.
- BYOD.
- Windows and Linux VDI and vApp.
- On-premises, hybrid cloud and multi-cloud.
- Personalized support service.
2
SATISFIED CUSTOMERS
24×7
It doesn’t matter how many operators you need to start a new project with the best results. Our software allows you to deploy new workspaces personalized for each campaign immediately. Without limits and without complications.
2
SATISFIED CUSTOMERS
24×7
Launch new campaigns in a matter of minutes with UDS CALL CENTER.
It doesn’t matter how many operators you need to start a new project with the best results. Our software allows you to deploy new workspaces personalized for each campaign immediately. Without limits and without complications.
- 24-hour customer service. No waiting times.
- Workstations always operational. High availability.
- Immediate deployment of new operator workstations.
- Unlimited, fast and easy scalability for peak demand.
- Call monitoring 24×7, from any place and terminal.
- Remote access to computers located in Call Center offices.
- Virtualization of corporate telephone service applications.
- Customizable campaign templates.
- Tailor-made solutions, including only necessary tools.
- Optimal user experience for an impeccable service.
- Maximum flexibility to handle customer calls.
- 100% customizable. Open Source based.
3
SIMPLE AND SECURE AUTHENTICATION
Implement a tailored authentication system with UDS CALL CENTER.
We know that user authentication is a critical aspect for your sector. That is why our solution gives you total freedom to configure this part of your infrastructure, combining all the solutions you want simultaneously and with maximum security.
- Authentication by device (IP) specific for Call Center.
- Native integration with own authenticators.
- Mixed authentication: transfer of credentials with apps and devices.
- User groups from various authentication sources.
- Compliance with the GDPR.
- CRM properly secured to avoid data leaks.
- End-to-end encrypted information.
- Encrypted connections with personal and corporate devices.
- Specific security policies for Call Center environments.
- Two-factor and multi-factor authentication.
- Live monitoring of thousands of computers on numerous subnets.
- Secure and threat-free workspace.
- Isolated environment. Prevention and elimination of attacks in seconds.
4
CENTRALIZED MANAGEMENT
Increase the productivity of your IT team by simplifying the administration of your environment with UDS CALL CENTER.
Our software allows you to have agents located in your offices or in any part of the world, with peace of mind knowing that you can manage and control all your workspaces in a secure, automatic and centralized manner.
- Centralized management of multiple locations, local and remote users.
- Computers reconfigured in minutes with new tools and apps.
- Automation and programming of IT processes.
- Access calendars to make the use of resources more flexible
- Simple, centralized user support with no waiting times.
- Compatibility with any technology.
- Multiple simultaneous hypervisors, protocols, and authenticators.
- Very simple migration from other platforms.
- Optimization of existing infrastructures.
- UN Sustainable Development Goals (SDGs).
- Green TI. Maximum energy efficiency.
- Technological innovation for greater resilience.
Listen to what leading members of the call center sector have to say about the qualitative improvement they have experienced thanks to UDS CALL CENTER
"The use of UDS Call Center has allowed us to deploy and manage virtual desktops in an easy and simple way, facilitating compatibility with CTI and IP telephony systems."
José Luis Alonso Carmona
IT Manager at Europ Assistance Spain
"Thanks to VDI with UDS Call Center we have obtained significant cost savings by avoiding having to open and equip several call centers"
Casey Newsome
Systems Developer at Issues and Answers Network
"We needed to create Linux virtual desktops with our own authentication system, and with UDS Call Center we managed to do it"
Javier Riopedre
Information Systems Manager at Club Internacional del Libro
Check out
UDS CALL CENTER and its partners from the call center sector connect users from all over the world
We have official partners near you. Our business partners are ideally qualified to help you successfully implement our VDI solutions for the call center sector.
Finding out which partner is near you is easy.
Find a Virtual Cable PARTNER! 
Provide an innovative boost to your call centers
Take advantage of the benefits offered by companies with the best technology for the call center of the future.
Implement the leading VDI solution in your sector.
Offer added value in your call center with the only fully customizable VDI solution, capable of integrating with any third-party tool.
