In a logistics company, business continuity depends largely on the availability of its digital tools. When teams are distributed and services must remain active, workplace access becomes a critical part of the technology infrastructure.
Servientrega Colombia needed to evolve its virtualization platform toward a model that was more flexible, efficient, and less constrained by licensing, without compromising security. To achieve this, the company migrated from VMware Horizon, now Omnissa, to UDS Corporate, Virtual Cable’s digital workplace solution based on UDS Enterprise.
“With UDS Corporate, we have achieved a more flexible platform, with an excellent cost-benefit ratio and no technological dependence on a single vendor.”
David Eduardo Díaz
Senior Technology Infrastructure Engineer, Servientrega
A project designed to optimize costs, simplify administration, and move toward a more flexible, open, and independent workplace model.
| Key facts about Servientrega’s migration from VMware Horizon to UDS Corporate | |
|---|---|
| Previous platform | VMware Horizon, now Omnissa |
| Chosen solution | UDS Corporate, based on UDS Enterprise |
| Main reasons | Reduced licensing costs, centralized administration, and hypervisor independence |
| Benefits achieved | Greater flexibility, more agile support, simplified administration, scalability, and stronger business continuity |
Customer profile
- Company: Servientrega S.A.
- Industry: Logistics and courier services
- Activity: specialized collection, multimodal transportation, storage, packing, packaging, and distribution services for documents and goods, both nationally and internationally
- Employees: approximately 6,000 direct employees
- Locations and operating points: more than 3,500 offices or solution centers
- Location: Bogotá, Colombia
About Servientrega Colombia
Servientrega S.A. is a Colombian logistics and courier company that provides specialized collection, multimodal transportation, storage, packing, packaging, and distribution services for documents and goods, both nationally and internationally.
The company has approximately 6,000 direct employees and more than 3,500 offices or solution centers. From its headquarters in Bogotá, Colombia, it drives a logistics operation with extensive territorial coverage and a strong focus on innovation, security, and service quality.
The challenge: evolving from VMware Horizon toward a more flexible model
Servientrega was looking for an alternative digital workplace solution that would allow it to optimize its IT investment and reduce the dependency associated with restrictive licensing models.
Servientrega’s logistics operation required a platform capable of maintaining high availability for applications, desktops, and IT services for users working from different locations. The solution needed to combine stability, security, and ease of administration, without limiting the future evolution of the infrastructure.
Another key requirement was compatibility with different virtualization platforms. Servientrega needed to leverage its existing infrastructure and gain greater portability, preventing its technology strategy from being conditioned by a single vendor.
The migration was not approached as a simple product replacement, but as an opportunity to move toward a more open, efficient model prepared to support the company’s growth needs.
The solution: UDS Corporate, based on UDS Enterprise
After analyzing different alternatives, Servientrega chose UDS Corporate, Virtual Cable’s digital workplace solution based on UDS Enterprise, for three key reasons: a significant reduction in licensing costs, much simpler centralized administration, and complete hypervisor independence. Virtual Cable’s solution gave them the scalability they were looking for without compromising the IT budget.
Other decisive factors included its technical robustness, high performance, excellent cost-benefit ratio, and the freedom it offers when choosing all infrastructure components.
With UDS Corporate, the company can manage virtual desktops, virtualized applications, and remote access to physical devices from a single platform, adapting each service to users’ real needs.
This combination makes it possible to cover different use scenarios without increasing administrative complexity, while maintaining greater control over access and leveraging the existing technology infrastructure.
A progressive and validated migration process
The implementation began with a proof of concept that allowed the solution to be validated in Servientrega’s environment before addressing the migration.
Once its technical and functional suitability had been confirmed, the company launched the implementation and service transfer project, moving in a controlled manner from VMware Horizon to UDS Corporate.
This approach helped reduce risks during the process and adapt the services to the specific requirements of Servientrega’s operations.
The project was supported by Ingeniería AT, a Virtual Cable partner in Latin America.
Current use within the organization
The solution serves administrative profiles, teams linked to logistics and accounting operations, as well as commercial profiles and sales force teams that access their virtual workstations to carry out their daily activities.
This model makes it possible to adapt access to the needs of each profile: from users who work with specific applications for certain processes to teams that need a complete virtual workplace to perform their tasks.
Thanks to this flexibility, Servientrega can support different ways of working without adding complexity to platform administration.
Impact on users, the IT team, and logistics operations
After implementing UDS Corporate, Servientrega has observed significant improvements in the user experience, IT team management, and operational efficiency.
For users, the solution has provided faster and more stable access to their work tools from any location, improving mobility and continuity of experience in their daily activities.
For the IT team, the main benefits focus on reduced support times, greater agility in provisioning new desktops, and simpler platform administration.
From an organizational perspective, Servientrega highlights the cost reduction, increased operational efficiency, and technological scalability achieved after the migration.
In addition, UDS Corporate helps strengthen business continuity plans, making it easier for logistics operations to remain active in different technology scenarios.
Security, control, and business continuity
Considering that this is a logistics company with distributed employees and services that are critical to operations, ensuring secure and continuous access to corporate tools is essential.
UDS Corporate secures remote connection points, providing Servientrega with granular access control. This capability helps protect corporate information at every endpoint and maintain the availability of IT services.
The platform enables logistics operations and contingency plans to run without technological interruptions, strengthening business continuity and enabling a more agile response to operational needs or incidents.
Solution assessment
Servientrega’s assessment of UDS Corporate is very positive. Users highlight that the platform is practical, fast, and intuitive for accessing their work tools.
From a technology perspective, the company especially values UDS Corporate’s ability to simplify digital workplace management and adapt to different use scenarios without limiting the evolution of the infrastructure.
For Servientrega, it is a solution that is especially well suited to organizations with distributed operations that need to centralize access across multiple locations, maintain control over their IT environment, and have a flexible platform to support new business needs.
Next steps
The company is considering expanding the use of UDS Corporate in the future, depending on the organization’s growth rate and the new demands of its activity.
The flexibility of the solution makes it possible to consider potential expansions to more users, areas, or services, while maintaining a technology foundation prepared to evolve alongside the company.
VDI infrastructure
- Digital workplace solution: UDS Corporate, based on UDS Enterprise
- Previous solution: VMware Horizon, now Omnissa
- Type of services: Windows VDI, virtual applications published through RDS, and remote access to Windows physical devices
- Virtualization platform: VMware vSphere with Windows Server and Linux
- Access model: internal and remote
- Locations involved: main logistics headquarters and remote users
Frequently asked questions
What solution did Servientrega Colombia implement to evolve its virtualization platform?
Servientrega Colombia implemented UDS Corporate, Virtual Cable’s digital workplace solution based on UDS Enterprise, after migrating from VMware Horizon, now Omnissa.
Why did Servientrega decide to migrate from VMware Horizon to UDS Corporate?
Servientrega was looking for a more flexible, efficient solution that was less constrained by licensing, allowing it to optimize IT investment, simplify administration, and reduce technological dependency on a single vendor.
What services does Servientrega use with UDS Corporate?
Servientrega uses UDS Corporate to manage Windows VDI, virtual applications published through RDS, and remote access to Windows physical devices, with both internal and remote access models.
What benefits has Servientrega achieved after implementing UDS Corporate?
Servientrega has observed improvements in the user experience, faster and more stable access to work tools, reduced support times, greater agility in desktop provisioning, cost reduction, operational efficiency, and technological scalability.
How does UDS Corporate contribute to Servientrega’s business continuity?
UDS Corporate helps strengthen business continuity plans by securing remote connection points, centralizing access control, and making it easier for logistics operations to remain active in different technology scenarios.
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