UDS Enterprise deployment in Europ Assistance Spain aroused the interest of Relación Cliente Magazine, a reference publication for the Call Center industry. This month’s edition includes a case styudy on this project.
The magazine talks about the IP phone and virtual desktops integration‘s advantages for Europ Assistance workers, which was a custom development built by UDS Enterprise engineers.
Desktop virtualization in Call Center environments, the suitability of Windows virtual desktops regarding the type of user and the availability of the first version of Citrix XenServer Dundee have been the most read topics in our blog for the last two weeks.
We have collected the links to these articles so that you keep up to date with the most interesting topics according to our followers:
VDI in Call Center environments
A couple of days ago we talked in our blog about the special features of workplaces in Call Center environments and, as we told you, today we are going to explain why desktop virtualization, and in particular UDS Enterprise software can help to manage and administer this type os platforms.
The native Windows and Linux support and the support of multiple hypervisors allow to deploy Call Center stations, establishing the best location and characteristics according to different criteria such as station criticality, hardware resource availability, definition of consumer care campaigns, etc.
The particular features of the Call Center workstation environments are positioning desktop virtualization as the ideal solution to manage and administer this kind of platforms.
Before talking about the benefits of adopting VDI in these environments, we should analyze its peculiarities:
-High operator rotation. In this type of environment, the users change more frequently than in other types of environments. A high rotation entails constant management and administration of the platform authentication system.
