Next 19 and 20 May the 11th BriForum Conference, which focuses on the best practices for re-imagining enterprise end-user computing environment, will be held in London.
Well-known experts will talk about desktop virtualisation, VDI products and they will dig into DaaS platforms, enterprise mobility technologies and will provide a vendor-neutral perspective on maintaining a balance between usability, security, and control in today’s virtualised and mobile marketplace.
A couple of days ago we talked in our blog about the special features of workplaces in Call Center environments and, as we told you, today we are going to explain why desktop virtualization, and in particular UDS Enterprise software can help to manage and administer this type os platforms.
The native Windows and Linux support and the support of multiple hypervisors allow to deploy Call Center stations, establishing the best location and characteristics according to different criteria such as station criticality, hardware resource availability, definition of consumer care campaigns, etc.
The particular features of the Call Center workstation environments are positioning desktop virtualization as the ideal solution to manage and administer this kind of platforms.
Before talking about the benefits of adopting VDI in these environments, we should analyze its peculiarities:
-High operator rotation. In this type of environment, the users change more frequently than in other types of environments. A high rotation entails constant management and administration of the platform authentication system.
The review in Red Hat’s Open Source Community blog about the VDI project with UDS Enterprise and oVirt in the University of Seville, the new software developed by Login VSI to monitor virtual desktop’s performance and the hardware requirements to deploy a desktop virtualization platform have been the most read topics in our blog for the last two weeks.
In case you didn’t have the opportunity to read them, find the links below. We encourage you to share them in your social media channels!
OVirt & UDS Enterprise keep VDI alive
An identity federation or federated identity is the means of linking a person’s electronic identity and attributes, stored across multiple distinct identity management systems. It allows using single sign-on (SSO), in which a user’s single authentication ticket, or token, is trusted across multiple IT systems, organizations, companies or entities.
It is a very useful way of sharing information between organizations whithout sharing security, authentication or directory technologies.
The education sector is one of those taking advantage of this technologies. An example is CONFIA identity fedetarion, composed by several universities from Andalusia (Spain), which main goal is to enable persons belonging to this community use distributed services using the credentials of their home university.
Yesterday we had the opportunity to listen Brian Madden and Gabe Knuth, well-known virtualization experts, presenting Login PI, new Login VSI solution that monitors virtual desktop performance.
This new tool, gives IT the advantage of understanding the current end user experience within their VDI environment by using highly realistic synthetic users instead of production end users.
