Therefore, support issues, as login resets or software problems are difficult to resolve, as they have to gather information about the PC before diagnosing and correcting the problem. And if the support staff somehow damages the user’s OS, personal vApp or data when fixing the issues, there may be legal consequences.
Desktop virtualization helps reducing issues and speeds up problem resolution, since IT already has all the info related to the virtual desktops being used by remote workers, which are usually standardized, and centrally managed.
In short, companies trying to support remote employees should look to VDI, which helps control users’ environment and makes it easier to manage licenses, ensure security and provide support.
Source: SearchVirtualDesktop
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