Desktop virtualization in Call Center environments, the suitability of Windows virtual desktops regarding the type of user and the availability of the first version of Citrix XenServer Dundee have been the most read topics in our blog for the last two weeks.
We have collected the links to these articles so that you keep up to date with the most interesting topics according to our followers:
VDI in Call Center environments
Companies engaged in direct marketing usually face some challenges which may be solved with the help of desktop virtualization. This is particularly the case of International Book Club, a pioneering company in this sector in Spain and Portugal with over 30 years experience.
This company considered the possibility of implementing a VDI solution because the incorporation of new companies into the group resulted in an added problem for the IT department, as it had to provide for the new worker user stations immediately, performing support for a large fleet of user stations in different countries.
Windows or Linux? Many users have a clear reply, but for others the decision is not so easy.
So that you can evaluate the pros and cons of the two options for implementing a VDI platform, in this article you can see the advantages of Linux desktops and in this post you’re reading we summarize the advantages of Windows operating systems:
Next 19 and 20 May the 11th BriForum Conference, which focuses on the best practices for re-imagining enterprise end-user computing environment, will be held in London.
Well-known experts will talk about desktop virtualisation, VDI products and they will dig into DaaS platforms, enterprise mobility technologies and will provide a vendor-neutral perspective on maintaining a balance between usability, security, and control in today’s virtualised and mobile marketplace.
A couple of days ago we talked in our blog about the special features of workplaces in Call Center environments and, as we told you, today we are going to explain why desktop virtualization, and in particular UDS Enterprise software can help to manage and administer this type os platforms.
The native Windows and Linux support and the support of multiple hypervisors allow to deploy Call Center stations, establishing the best location and characteristics according to different criteria such as station criticality, hardware resource availability, definition of consumer care campaigns, etc.
