With the use of virtual desktops, the support task is greatly sped up because:
• The thin client devices are easy to replace and repair.
• Many of the problems that may arise in a nonpersistent virtual desktop are resolved by starting a new session.
• Compatibility problems between hardware and OS or applications disappear, as virtual desktops present the same hardware to the OS.
As for the periods of update and renewal of the hardware, both get longer, since the amortization time of the thin client devices can be from 7 to 10 years, while the
server platform can be increased in the event that more resources are necessary due to OS change, increasing the fleet of PCs. Concerning application changes, they can be made directly on the base images before being deployed or different virtualized application packets can be made that will be shown on the virtual desktops.