A couple of days ago we talked in our blog about the special features of workplaces in Call Center environments and, as we told you, today we are going to explain why desktop virtualization, and in particular UDS Enterprise software can help to manage and administer this type os platforms.
The native Windows and Linux support and the support of multiple hypervisors allow to deploy Call Center stations, establishing the best location and characteristics according to different criteria such as station criticality, hardware resource availability, definition of consumer care campaigns, etc.
Microsoft has announced a range of new products and services at Ignite Conference, which is being held this week in Chicago. Some examples are the next generation of Windows management, Microsoft Office, hybrid cloud infrastructure and SQL Server.
In this post we are going to focus on some the new so called Intelligent cloud solutions by Microsoft:
-Next-generation hybrid cloud. In preview this summer, Microsoft Azure Stack brings the Azure user experience and both infrastructure and platform-as-a-service capabilities into customers’ datacenters. With Azure Stack IT teams can easily blend enterprise applications with modern, distributed applications and services while maintaining centralized oversight. Built on the same core technology as Azure, Azure Stack extends Microsoft’s investments in secure, more flexible software-defined infrastructure.
The particular features of the Call Center workstation environments are positioning desktop virtualization as the ideal solution to manage and administer this kind of platforms.
Before talking about the benefits of adopting VDI in these environments, we should analyze its peculiarities:
-High operator rotation. In this type of environment, the users change more frequently than in other types of environments. A high rotation entails constant management and administration of the platform authentication system.
The XenServer team has announced the availability of XenServer Dundee pre-release, the next version of Citrix‘s Open Sourcevirtualization platform.
In this way, users may access the first software versions and they will be able to report their experience to the company.
This firts release includes one of the most demanded features from the previous edition: support for CentOS 7. Moreover, the plugin to manage dockers is already installed and it allows Xen Orchestra display the dockers running in virtual machines.
If you’d like to be one of the first ones to test it, access the download here.
The review in Red Hat’s Open Source Community blog about the VDI project with UDS Enterprise and oVirt in the University of Seville, the new software developed by Login VSI to monitor virtual desktop’s performance and the hardware requirements to deploy a desktop virtualization platform have been the most read topics in our blog for the last two weeks.
In case you didn’t have the opportunity to read them, find the links below. We encourage you to share them in your social media channels!
Yesterday we had the opportunity to listen Brian Madden and Gabe Knuth, well-known virtualization experts, presenting Login PI, new Login VSI solution that monitors virtual desktop performance.
This new tool, gives IT the advantage of understanding the current end user experience within their VDI environment by using highly realistic synthetic users instead of production end users.
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