The particular features of the Call Center workstation environments are positioning desktop virtualization as the ideal solution to manage and administer this kind of platforms.
Before talking about the benefits of adopting VDI in these environments, we should analyze its peculiarities:
-High operator rotation. In this type of environment, the users change more frequently than in other types of environments. A high rotation entails constant management and administration of the platform authentication system.
The review in Red Hat’s Open Source Community blog about the VDI project with UDS Enterprise and oVirt in the University of Seville, the new software developed by Login VSI to monitor virtual desktop’s performance and the hardware requirements to deploy a desktop virtualization platform have been the most read topics in our blog for the last two weeks.
In case you didn’t have the opportunity to read them, find the links below. We encourage you to share them in your social media channels!
An identity federation or federated identity is the means of linking a person’s electronic identity and attributes, stored across multiple distinct identity management systems. It allows using single sign-on (SSO), in which a user’s single authentication ticket, or token, is trusted across multiple IT systems, organizations, companies or entities.
It is a very useful way of sharing information between organizations whithout sharing security, authentication or directory technologies.
The education sector is one of those taking advantage of this technologies. An example is CONFIA identity fedetarion, composed by several universities from Andalusia (Spain), which main goal is to enable persons belonging to this community use distributed services using the credentials of their home university.
Yesterday we had the opportunity to listen Brian Madden and Gabe Knuth, well-known virtualization experts, presenting Login PI, new Login VSI solution that monitors virtual desktop performance.
This new tool, gives IT the advantage of understanding the current end user experience within their VDI environment by using highly realistic synthetic users instead of production end users.
In previous posts we talked about Remote PCs project we are developing together with the University os Seville and the University of Malaga, which is focused on offering teachers and students the possibility to access the computers in ITC classrooms during non-school hours. In this article we’re explaining how they will access the resources which will be available 24×7.
They will access in the same way they do it today: through Moodle e-learning platform, thus the authentication handicap would be solved, because the users access the virtual campus with their regular users and passwords.
Download UDS ENTERPRISE and provide 24x7 secure access to your workspaces from anywhere and any device
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