UDS Enterprise & Europ Assistance Case Study

UDS Enterprise & Europ Assistance Case Study

UDS Enterprise deployment in Europ Assistance Spain aroused the interest of Relación Cliente Magazine, a reference publication for the Call Center industry. This month’s edition includes a case styudy on this project.

The magazine talks about the IP phone and virtual desktops integration‘s advantages for Europ Assistance workers, which was a custom development built by UDS Enterprise engineers.

UDS Enterprise supports multiple authentication systems

UDS Enterprise supports multiple authentication systems

One of the most valued features of UDS Enterprise is its great flexibility and easy adaptation to administrators & users’ needs thanks to its Open Source based development model.

Apart from supporting unlimited connection protocols , UDS Enterprise allows the management to desktop services using multiple authentication systems. The system makes it possible to enable or disable one or several authenticators independently.

24×7 workplace with UDS Enterprise: How it works

24×7 workplace with UDS Enterprise: How it works

At the beginning of this week we explained the architecture of RemotePC project, which was presented at RedIRIS Technical Conference 2015. In this post we’re digging deeper into the way the different elements interact to guarantee 24×7 access to the universities’ computers in the ICT classrooms.

The user accesses from the website provided by the university and UDS Enterprise gives the order to OpenGnsys to enable remote access to one of the devices available in the computer classroom and the operating system it has to run.

24×7 workplace with UDS Enterprise II

24×7 workplace with UDS Enterprise II

Today we keep on talking about RemotePC project, introduced last week at RedIRIS Technical Conference 2015 in Santa Cruz de Tenerife.

In this post we’re describing the architecture, which is based on UDS Enterprise‘s architecture, our multiplatform connection broker for Windows & Linux. As you can see in the image at the top of this post, UDS Enterprise communicates with different service providers, such as hypervisors to access VDI and virtualized applications; cloud services

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